DTWEBDESIGNS POLICIES

Customer Support

Find Support For Your Design Project And Learn More About Our Terms And Policies.

Project Turnaround

Project turnaround may vary depending on the type of project. For flyers, logos, business cards, album covers, banners, and custom graphics we typically complete these projects in 3-10 business days. For websites and packages our turnaround time is between 2-4 weeks. All projects must be paid and finalized by the 30th day, there is a grace period of five days thereafter before the project is deleted if it remains unpaid.

Refunds

Unfortunately, we do not offer refunds due to being a company that renders a service. The time we put into any project cannot be refunded and the value of the time spent on any project is to be compensated by the client. At DTWebDesigns we eliminate the risk of you losing your money and make it our business to design your project to your satisfaction if we are allowed the opportunity. ALL DEPOSITS MADE FOR PROJECTS ARE NON-REFUNDABLE.

Layers & Design Process 

1. The First step is to determine your next design project. 2. The Second step is to click the Get A Quote button and complete form details. 3. The Third step is our design team will contact you for more specifics around your project. 4. The Fourth step we will agree on a value for your project. 5. The Fifth step you will provide us the deposit to get started. 6. The Sixth step we will submit to you samples of your design(s) to choose from or revise. 7. The Seventh step you determine your final design(s) and make final payment if its over $200.  Please understand also for all Shopify websites we build out on Wix first because with Shopify you must have an account and being that we as designers do not have an account we only plug into Shopify after the design process is completed and finalized on the Wix platform when your login information is provided. Shopify is also a free website builder and is extremely template based so we build on Wix first because Wix allows us to build from scratch and create a custom website design whereas with Shopify you cannot build a custom website because they only provide the customer with 3 free templates.

Deposits & Payments

For projects $200 and under all monies are due before the start of the project. For any projects over $200 we have a payment plan of half of total upfront and half at the completion of project. In order to receive your designs (i.e. printable flyers, website link with your domain, printable business cards, etc.) full and final payment must be made. All deposits made on projects are non-refundable. 

Types Of Projects

Every project at DT WebDesigns is unique, however at this time we do not design any projects with nudity, porn, or any type of explicit content.

Edits & Revisions 

At DT WebDesigns we provide 2 free revision before final draft has been issued. Once you receive the sample of your design(s) you can provide our team at that time a list of edits and revisions you would like to be made within the realm of your project. When our team submit you the revised version and you still need more revisions you are provided with another list of edits and revisions within the realm of your design(s) or package for free of charge. After your second free revision and edit list we charge an additional $50 per revision and edit. 

Advertising Of Designs

Please bear in mind DT Webdesigns has the right to advertise any work designed and created by their team so long as it does not defame or harm a brand's image.

Terms Of Use Of Service

Please note DT Webdesigns has the right to discontinue any service otherwise provided if the client exudes disorderly conduct or use abusive language, slurs, or any other name calling that is not company name or given name.

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